Fab Chic Hair FAQs & Policy

WHAT IS VIRGIN HAIR?

Virgin hair is natural and unprocessed. That means it has no colors, dyes, relaxers, or other chemicals. In addition, the upper and lower ends are kept in their natural state. You’ll find no damage to the structure of the hair or the cuticle. Virgin hair is found in the natural colors of it’s donors, such as brown and black. However, it can be colored, and when washed and dried, it will return to its natural shape without damage. Virgin hair is where the cuticles face in the same direction. You can tell that the hair is virgin because it will move more naturally and will not be stiff. With proper care, this hair can last up to 8 months to a year.

DO YOUR HAIR EXTENSIONS SHED?

If a company tells you that your hair extensions don’t shed they are lying to you. All hair sheds. Our hair has minimal to no shedding. Hair extensions should be treated and cared for as you would your own natural hair. To prevent shedding we suggest sewing around the wefts of the hair instead of through the wefts.

HOW LONG DOES SHIPPING & PROCESSING TAKE? INTERNATIONAL SHIPPING?

All orders are processed and ship during business days ONLY (Mon.-Fri.) Please allow 2-3 business day for an order to ship after processing and packaging. Processing can take up to 2-3 days or more. International Orders please allow 12 to 16 business days to receive orders. WE ARE NOT RESPONSIBLE FOR CUSTOMS FEES! All goods ship via USPS (United States Postal Service) for internal shipping.

DO YOU SHIP INTERNATIONALLY?

We ship worldwide using USPS. Flat rate shipping is $70. International shipping can take 2 weeks so please order in enough time.

HOW MANY BUNDLES DO YOU RECOMMEND FOR A FULL HEAD SEW IN?

It depends on the length and if you have a closure or frontal. Each bundle weighs between 3.4 – 3.8 oz. Please refer to the table below for the recommended amount of bundles.

Lengths

# of Bundles Needed

Bundles with Closure or Frontal

12” – 16”

2

2

18” – 22”

3

3

24” – 26”

3-4

3-4

28” +

4

4

WHICH SHIPPING CARRIER DO YOU USE, AND HOW CAN I TRACK MY PACKAGE?

We ship all packages through FedEx in the United States. All packages can be tracked on the FedEx site. All international shipping is done using USPS.

WHAT COLOR IS EACH BUNDLE OF HAIR?

Each bundle of hair we sell comes in a natural brown color. We do not color hair extensions for you. We recommend you letting your hair stylist color your hair extensions for the best results.

CAN YOUR HAIR EXTENSIONS COLOR?

Yes, all of our hair extensions can be colored but we recommend you consulting with a licensed colorist or your stylist before bleaching and coloring any hair extensions. We are not liable for any damaged hair extensions AFTER they have been dyed and bleached by a third party.

HOW LONG DOES YOUR HAIR EXTENSIONS LAST?

Our hair extensions can last up to 8 to 14 months with proper care. Please read our hair instructions on the back of each premium box to find out how to properly care for your hair extensions. Not properly caring for your hair extensions can cause damage to the hair extensions. Please note, that not caring for hair properly can lead to damaged hair extensions.

HOW CAN I EXCHANGE MY HAIR?

Hair may be exchanged within 7 business days of delivery as long as the rubber bands have not been removed, the wefts have not been unrolled, it has not been handled, brushed, dyed, cut, colored, or installed. Hair must be in its original packaging and ready for resale.

DO YOU OFFER REFUNDS?

Unless the hair arrives damaged (which we will need to see pictures of with the hair wrap and rubber band still around the bundle), we do not provide refunds. If the hair does not arrive at a certain time, we do not offer refunds. Once the hair leaves our hands and is shipped, there’s nothing we can do.

 

***REMINDER***

 

  • REMEMBER: YOU DON’T NEED A PAYPAL ACCOUNT TO PAY WITH PAYPAL!
  • WE ARE NOT RESPONSIBLE FOR DAMAGED HAIR EXTENSIONS, CLOSURES, FRONTALS, AND ALL OTHER HAIR PIECES AFTER THEY HAVE BEEN WORN, COLORED, BLEACHED, OR TWEEZED BY A THIRD PARTY!